Brother Fiji | Global Network

Answers to your most asked questions

We have put together a list and some simple step-by-step videos to answer some of the most common questions we get asked.

Setting up your printer for the first time?

  1. If you have a computer and want to print from it, you will need to install some Brother Software as part of the process.

    2. To install the printer drivers and software for your PC, Mac, Laptop, just follow our simple step by step guide or 90 second ‘how to’ video.

  2. I need to set up Wi-Fi on my printer. How do I connect my Brother printer to my Wi-Fi network?

    3. Just follow our simple step by step guide or 60 second 'how to' video.

  3. The ‘Install Starter Inks’ message is on display. What do I do?

    4. The Install Starter Ink message will appear if the first ink cartridge you install, is not a cartridge that came with the machine. To clear the message follow these steps.

  4. Install and add the full software package on your Apple system: PDF download (189KB)

Wi-Fi questions

  1. My printer Wi-Fi connection has dropped off. What do I do?

    2. Need to reset the Wi-Fi on your printer? Find out how by following our simple step by step guide or 60 second ‘how to’ video.

  2. My Brother printer is connected wirelessly but it is saying offline on my computer. How do I fix it?

    3. This is normally caused by the Wi-Fi router dropping the printer off the network. To resolve this please switch off the power to your Wi-Fi router for at least 5 minutes and then turn it back on. If this doesn’t resolve your issue, please contact the Brother Helpdesk.

Smart device printing

  1. I want to print from smart phone or tablet. How do I do this?

    2. All you need to do is install our iPrint&Scan app. Just follow our simple step by step guide or 60 second ‘how to’ video.

    You can also use our NFC technology to print straight from your smart device. This is perfect when you don’t have a Wi-Fi connection. Just follow our simple step by step guide or 60 second ‘how to’ video.

  2. How to print from an Apple device running IOS: PDF download (174KB)

Print directly from Google Cloud

Printouts are not perfect

Paper jams and scanning

  1. I have a paper jam, how do I fix it?

    2. If you have a laser device follow this link

    If you have an inkjet device follow this link

  2. My machine is printing OK but will not scan – how can I get it to scan too?

    3. If you are using Windows please click here to find the steps you need to follow.

    If you are using a Mac please click here to find the steps you need to follow.

Replacing inks/toners and drums

  1. The replace inks message is still showing even after I have replaced the ink cartridges. What do I do?

    2. If a replacement ink cartridge is not installed correctly, this may occur. To resolve this click here and follow the steps.

  2. The replacement toner message is still showing even after I have replaced the toner. What do I do?

    3. There are a couple of reasons this message might appear. Follow this link and follow the steps Replace toner message remains even after the cartridge has been replaced.

  3. I am getting a "Replace drum" message. How do I do this?

Windows 10 upgrade - problems printing or scanning?

Warranty Questions