We have put together a list and some simple step-by-step videos to answer some of the most common questions we get asked.
To install the printer drivers and software for your PC, Mac, Laptop, just follow our simple step by step guide or 90 second ‘how to’ video.
Just follow our simple step by step guide or 60 second 'how to' video.
The Install Starter Ink message will appear if the first ink cartridge you install, is not a cartridge that came with the machine. To clear the message follow these steps.
Need to reset the Wi-Fi on your printer? Find out how by following our simple step by step guide or 60 second ‘how to’ video.
This is normally caused by the Wi-Fi router dropping the printer off the network. To resolve this please switch off the power to your Wi-Fi router for at least 5 minutes and then turn it back on. If this doesn’t resolve your issue, please contact the Brother Helpdesk.
All you need to do is install our iPrint&Scan app. Just follow our simple step by step guide or 60 second ‘how to’ video.
You can also use our NFC technology to print straight from your smart device. This is perfect when you don’t have a Wi-Fi connection. Just follow our simple step by step guide or 60 second ‘how to’ video.
Yes, there are a number of web-based apps that you can access directly from our printers. To find out how to print directly from Google Cloud just follow our simple step by step guide or 2 minute ‘how to’ video.
If you have a laser device follow this link
If you have an inkjet device follow this link
If you are using Windows please click here to find the steps you need to follow.
If you are using a Mac please click here to find the steps you need to follow.
If a replacement ink cartridge is not installed correctly, this may occur. To resolve this click here and follow the steps.
There are a couple of reasons this message might appear. Follow this link and follow the steps Replace toner message remains even after the cartridge has been replaced.
To rectify this please follow our simple step by step guide or short video.
Yes, your eligibility to participate in our 4 year warranty promise becomes void. Your warranty reduces to a standard 12 months Return To Base warranty.